Privacy Policy

1. Introduction

Satuh IT Courses ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in our courses, or use our services.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Demographic information (age, gender, education background)
• Payment information (credit card details, billing address)
• Academic records and progress information
• Employment and career information
• Technical support communications
• Marketing preferences and communication history

2.2 Technical Information

We automatically collect certain technical information, including:

• IP address and location data
• Browser type and version
• Device information and operating system
• Website usage patterns and navigation data
• Cookies and similar tracking technologies
• Log files and server data

2.3 Educational Data

For enrolled students, we collect:

• Course enrollment and attendance records
• Assignment submissions and grades
• Learning analytics and progress tracking
• Video conference recordings (with consent)
• Discussion forum posts and interactions

3. How We Use Your Information

3.1 Primary Purposes

We use your personal information for the following purposes:

• Processing course enrollments and payments
• Delivering educational content and services
• Tracking academic progress and providing feedback
• Communicating about courses, schedules, and important updates
• Providing technical support and customer service
• Career placement assistance and job matching
• Issuing certificates and credentials
• Conducting surveys and gathering feedback

3.2 Secondary Purposes

With your consent, we may also use your information to:

• Send marketing communications about new courses and programs
• Conduct market research and analytics
• Improve our website and services
• Create anonymized testimonials and case studies
• Invite participation in alumni networks and events

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing and billing services
• Learning management system hosting
• Email communication and marketing platforms
• Customer relationship management systems
• Analytics and website optimization tools
• Cloud storage and data backup services

These providers are contractually obligated to protect your information and use it only for the specified purposes.

4.2 Employment Partners

With your explicit consent, we may share relevant information with potential employers and recruitment partners to facilitate job placement opportunities.

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes and government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of others
• Investigate fraud or security issues

5. Data Security

We implement comprehensive security measures to protect your personal information:

• SSL encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and vulnerability assessments
• Access controls and staff training on privacy protection
• Incident response procedures for data breaches
• Regular backup and disaster recovery protocols

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Student records: 7 years after course completion for academic verification
• Payment information: As required by tax and accounting regulations
• Marketing data: Until you unsubscribe or request deletion
• Website analytics: 24 months for performance optimization
• Support communications: 3 years for service improvement

7. Your Rights and Choices

7.1 Access and Correction

You have the right to:

• Request access to your personal information
• Correct inaccurate or incomplete information
• Update your contact preferences
• Request a copy of your data in a portable format

7.2 Consent Withdrawal

You may withdraw your consent for optional uses of your information at any time by:

• Unsubscribing from marketing emails
• Updating your communication preferences
• Contacting our privacy officer

7.3 Data Deletion

You may request deletion of your personal information, subject to:

• Legal and regulatory retention requirements
• Legitimate business purposes
• Outstanding contractual obligations

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.

You can control cookie preferences through your browser settings, though some website functionality may be limited if cookies are disabled.

9. International Data Transfers

Your information may be processed and stored in countries other than Canada, including the United States, where our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to enrolled students
• Providing notice during your next login to our learning platform

Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:

If you are not satisfied with our response to your privacy concern, you may file a complaint with the Office of the Privacy Commissioner of Canada:

Website: www.priv.gc.ca
Phone: 1-800-282-1376

13. Effective Date

This Privacy Policy is effective as of Agosto 26, 2025, and supersedes all previous versions.