1. Overview
At Satuh IT Courses, we are committed to providing high-quality education and ensuring student satisfaction. This Refund Policy outlines the circumstances under which refunds may be granted and the procedures for requesting them.
This policy applies to all courses, programs, and services offered by Satuh IT Courses and should be read in conjunction with our Terms and Conditions.
2. Cooling-Off Period
2.1 7-Day Full Refund
All students have a 7-day cooling-off period from the date of enrollment during which they may withdraw from any course and receive a full refund of tuition fees paid.
During this period, students may:
- Attend orientation sessions and introductory classes
- Access course materials and learning platform
- Meet with instructors and career advisors
- Evaluate if the program meets their expectations
Note: The cooling-off period begins on the enrollment date, not the course start date.
2.2 No Questions Asked
During the cooling-off period, no reason is required for withdrawal, and refunds will be processed automatically upon request.
3. Course-Specific Refund Policies
3.1 Full-Time Intensive Programs (3-6 months)
- Before course start: 100% refund minus $200 CAD processing fee
- Week 1: 90% refund
- Week 2: 75% refund
- Week 3-4: 50% refund
- After 4 weeks: No refund (exceptions may apply)
3.2 Part-Time Programs (6-12 months)
- Before course start: 100% refund minus $150 CAD processing fee
- First 10% of program: 85% refund
- First 25% of program: 60% refund
- First 50% of program: 30% refund
- After 50% completion: No refund
3.3 Weekend Bootcamps (1-4 weeks)
- 7+ days before start: 100% refund minus $50 CAD processing fee
- 3-6 days before start: 75% refund
- 1-2 days before start: 50% refund
- Day of start or after: 25% refund (first day only)
- After first day: No refund
3.4 Individual Courses and Workshops
- 24+ hours before start: 100% refund
- Less than 24 hours: 50% refund
- No-show: No refund
3.5 Corporate Training Programs
Corporate training programs have customized refund policies outlined in individual contracts. Generally:
- 30+ days before start: 90% refund
- 15-29 days before start: 75% refund
- 7-14 days before start: 50% refund
- Less than 7 days: 25% refund
4. Special Circumstances
4.1 Medical Emergencies
Students who must withdraw due to serious medical emergencies may be eligible for:
- Full or partial refund regardless of completion percentage
- Course deferral to a future session
- Extended payment plans for remaining balance
Required documentation: Medical certificate from licensed healthcare provider confirming inability to continue studies.
4.2 Military Deployment
Active military personnel called to duty may receive:
- Full refund of unused portion of tuition
- Guaranteed seat in next available session
- Extended enrollment validity (up to 24 months)
Required documentation: Official deployment orders.
4.3 Employment-Related Relocation
Students required to relocate more than 100km away may be eligible for:
- Transfer to online delivery format (if available)
- Partial refund of unused tuition
- Deferral to future session in new location
Required documentation: Employment letter or transfer notice.
4.4 Course Cancellation by Satuh
If we cancel a course due to insufficient enrollment or other reasons:
- 100% refund of all fees paid
- Priority enrollment in alternative courses
- Compensation for any non-refundable expenses incurred
- Alternative course options at discounted rates
5. Non-Refundable Items
The following items are non-refundable under all circumstances:
- Application and enrollment processing fees
- Technology setup and platform access fees
- Textbooks and learning materials once accessed/downloaded
- Certification exam fees paid to third parties
- Career services and job placement assistance
- Equipment and software licenses provided
- One-on-one mentoring sessions already conducted
6. Refund Request Process
6.1 How to Request a Refund
To request a refund, students must:
- Complete the official Refund Request Form
- Provide supporting documentation (if applicable)
- Submit request via email to [email protected]
- Include student ID and course enrollment details
6.2 Required Information
All refund requests must include:
- Full name and student ID number
- Course name and enrollment date
- Reason for withdrawal
- Original payment method details
- Contact information for follow-up
6.3 Processing Timeline
- Acknowledgment: Within 2 business days
- Review and decision: Within 5-10 business days
- Refund processing: Within 10-15 business days after approval
- Receipt of funds: 3-5 business days (depending on payment method)
6.4 Communication
Students will receive:
- Email confirmation of refund request receipt
- Status updates during the review process
- Formal decision notification with explanation
- Refund confirmation with transaction details
7. Payment Method Considerations
7.1 Credit Card Payments
Refunds to credit cards will be processed to the original payment method. Funds typically appear within 3-5 business days, though some financial institutions may take longer.
7.2 Bank Transfer Payments
Refunds will be issued via electronic transfer to the original bank account. Processing may take 5-7 business days.
7.3 Financing and Payment Plans
For students using financing options:
- Refunds are calculated on amounts actually paid
- Financing agreements may continue for processed payments
- Students remain responsible for any outstanding balances
- Third-party financing terms apply
7.4 Third-Party Payments
Payments made by employers, government agencies, or other third parties will be refunded to the original payer unless written authorization is provided to redirect funds.
8. Appeal Process
8.1 Right to Appeal
Students who disagree with a refund decision may appeal within 30 days of the decision date.
8.2 Appeal Procedure
- Submit written appeal to [email protected]
- Include original refund request and decision letter
- Provide additional supporting documentation
- Clearly state grounds for appeal
8.3 Appeal Review
- Appeals are reviewed by senior management
- Review completed within 15 business days
- Decision is final and binding
- Written notification provided to student
9. Course Transfers and Deferrals
9.1 Course Transfers
Students may request to transfer to a different course subject to:
- Availability in the requested course
- Meeting prerequisite requirements
- Payment of any price difference
- Transfer fee of $100 CAD
9.2 Course Deferrals
Students may defer enrollment to a future session:
- Up to 12 months from original start date
- Subject to course availability
- One-time deferral fee of $150 CAD
- Price protection for 6 months
10. International Students
10.1 Study Permit Considerations
International students should be aware that course withdrawal may affect:
- Study permit validity and status
- Immigration compliance requirements
- Future visa applications
- Tax implications in home country
10.2 Additional Documentation
International students may need to provide:
- Study permit and visa documentation
- Immigration status verification
- Banking information for international transfers
- Tax identification numbers
11. Exceptions and Limitations
11.1 Academic Misconduct
Students dismissed for academic misconduct, cheating, or violation of the Student Code of Conduct are not eligible for refunds.
11.2 Attendance Requirements
Students who fail to meet minimum attendance requirements (80% for most programs) may forfeit refund eligibility.
11.3 Technology Requirements
Inability to meet minimum technology requirements does not qualify for refunds after the cooling-off period, as requirements are clearly stated before enrollment.
12. Contact Information
For questions about refunds or to submit a refund request:
13. Policy Updates
This Refund Policy may be updated periodically. Changes will be communicated to enrolled students and posted on our website. The policy in effect at the time of enrollment governs refund eligibility for that enrollment.